Refund and Returns Policy
Most items are returnable for 30 days after delivery. The conditions, the exceptions and the process are described below.
How to return something
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Email us
Email the shop at customerservice@pbedhaven.shop within 30 days, quoting your order number and identifying the item.
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Wait for instructions
A response comes within one business day, containing the return address and any specific guidance.
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Send it back
Repackage it as it came and post to the address supplied, retaining proof of postage.
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Refund
Once it is back and checked, the refund is sent to your original payment method inside 5 to 10 business days.
Condition we can accept
Only unused items in original, intact packaging can be returned. Once something has been used or opened it cannot be accepted.
Who pays for the return
Return postage is the customer's responsibility except where an item was faulty, damaged on delivery or incorrect. In those cases we pay the return and refund the delivery charge.
Items we cannot take back
- Products that have been opened or worked with, since they cannot return to stock.
- Goods posted back after the 30-day window ends.
- Returns lacking parts, or sent without the original packaging.
Faulty or wrong item
An item that arrives faulty, or one we picked wrongly, is covered regardless. Email customerservice@pbedhaven.shop and we cover the return and the original shipping.
Refund process
Message customerservice@pbedhaven.shop with your order number and the item concerned. We reply within one business day with the return address. After the item arrives and is checked, your refund is processed to the original payment method within 5 to 10 business days.