Cancellation Policy
An order can be stopped before it ships. This page tells you how long you have and what to do if you miss it.
Payment is taken and the order joins the picking queue at Craig's Beds Mattress Store NYC. From that moment until packing begins, cancelling is straightforward.
Reach us on +1 212-840-1717 or by email at customerservice@pbedhaven.shop with the order number. Orders not yet packed are cancelled and fully refunded within 5 to 10 business days.
Once handed over to the carrier, an order cannot be cancelled. Refusing the delivery or returning it under the returns policy both lead to a refund on receipt.
Orders we cancel
Some cancellations originate here, when stock proves unavailable, a listing price was incorrect, or an address cannot be delivered to. We explain and refund the full amount.
Changing an order instead of cancelling
Adjusting quantities, exchanging items or correcting an address is easiest by calling +1 212-840-1717. Done before packing, it saves cancelling and re-ordering.